Enterprise Rent-A-Car

I wanted to give a 5 star rating since the staff at Enterprise worked hard to get me a car last minute so I would have a vehicle for work. They were able to get me a rental on time which I appreciate. The biggest issue for me is that the car was not cleaned. As soon as I got the car I had to go pay and get the car cleaned. Otherwise the staff was friendly and professional.

I had a scheduled rental for 11/20-11/27 that was confirmed by with an agent 11/17. I arrived on 11/20 noticing no vehicles for the type of vehicle that I had scheduled for. I went in to pick up the rental and the agent greeted me and proceeded to take the information needed. After she keys the info in she the tells me that they do not have any vehicles available for what I requested and tried to get me take a different type of vehicle. I declined the offered and explained I needed the type of vehicle that I requested because I was leaving the next day with 6 passengers. Even though the agents in the store were very nice it took them about 4 hours to find the type of vehicle that I needed from another location. This has been my experience every time I needed a rental from Enterprise. They knew they didn’t have the vehicle I needed and waited until I got there to try to get the vehicle I requested. It was time consuming and frustrating for me. Very disappointed!!!

I have rented 6 vehicles from this location since the beginning of 2023. With the exception of the first vehicle in February, which was brand new (60 miles on the odo), I have always been very disappointed with how dirty the interior of the vehicles have been. A wipe down of all contact surfaces (steering wheel, shift lever, center console, etc.) leaves me with a cleaning cloth that is black with grime. Was absolutely nothing learned during the pandemic? Totally disgusting and unacceptable. The only reason for the second star is because the office personnel at this location are always attentive, helpful, and courteous.

A reservation doesn’t matter for enterprise, they’ll give you whatever they have on the lot despite making reservations. They show up late to pick ups and take no accountability, say they “have nothing left.” Very disappointed in enterprise as a WHOLE because the service I received has been TRASH. I reserved a CAR, for a set amount, they bring a minivan, make me pay out of pocket because “my insurance doesn’t cover the vehicle.” Which was not true because the reservation was made THROUGH my insurance. I would not recommend to anyone. They didn’t even leave the vehicle with a full tank so don’t expect the tank to be full when I return the vehicle.

Update: They still don't answer and they stopped with the courtesy calls to confirm your rental. The last time I picked up, everyone was nice but I waited almost 30 min past my reservation time and it was chaotic. The scent in the waiting area is nauseating. Might be a glade plugin. It will give you a migraine. The staff changed again but everyone seems friendly. -- Update: I still use this location almost solely. Their agents are usually very helpful. However, getting them to answer a call lately is wildly difficult. I called 8 times yesterday. No one even answered to ask me to hold... immediately forwarded to the hold automation, only to wait endlessly for someone to never pickup. Ironically, I just needed to cancel my reservation, which I couldn't do online bc an agent made the reservation for me and it wouldn't allow me a modification. Wanted to be courteous and let them know that my plans had changed. Very disappointing. Never did reach anyone and never got a call back. Luckily it wasn't an important call while out with a rental. -- Decent service, other than trying to reach this location by phone. Comparatively, I would say they're still one of the best locations around Houston.